Accessibility at Westminster Abbey

Information on step-free access, available facilities, and services for visitors with disabilities.

Westminster Abbey is committed to being accessible to all visitors. This ancient building has some physical limitations, but much of the visitor route is step-free. For information on concessions, please see our free & reduced tickets page.

Access Information

Mobility Access

The main visitor entrance at the North Door is accessible for wheelchair users via a small ramp. Much of the Abbey floor is level, but some chapels and the Cloisters have steps. Staff can guide you along step-free routes. Accessible toilets are located in the Cloisters.

Visually Impaired Visitors

The included multimedia guide has an audio-described tour. Touch tours can sometimes be arranged in advance through the Abbey's access office.

Hearing Impaired Visitors

The Abbey is equipped with a hearing loop system that covers the main building and is used during all services. A British Sign Language version of the multimedia tour is also available.

Available Support

Services to assist your visit

Free Wheelchair Loan

Manual wheelchairs are available to borrow free of charge on a first-come, first-served basis. Please ask a member of staff upon arrival.

Free Carer Ticket

Visitors with disabilities can bring an essential companion or carer free of charge. Please see our free tickets page for how to book.

Assistance Dogs

Assistance dogs are welcome in all areas of the Abbey. Water bowls are available on request.

Blue Badge Parking

There is no on-site parking, but designated disabled parking bays are available on nearby streets for Blue Badge holders.

Accessibility FAQ

Your questions answered

Is the entire Abbey accessible to wheelchairs?
Most of the Abbey is accessible, including the Nave, Cloisters, and Chapter House via step-free routes. However, some areas like the Queen's Diamond Jubilee Galleries and certain chapels may have restricted access due to the historic nature of the building.
How do I book a free carer ticket?
You can book a free ticket for a disabled visitor and their carer in advance online. Please see our free & reduced tickets page for instructions.
Are there accessible toilets?
Yes, accessible toilets are located in the Cloisters area of the Abbey.